Frequently Asked Questions

The price of frames listed on this site does not include lenses. When you are ready to have lenses filled, we can have your lenses fitted using our lab or you can take your frames to any optician or optical lab to have prescription or non-prescription lenses fitted. The final cost of frames and lenses will vary based on your selections.

At this time, we do not accept insurance directly. However, many FSA and HSA cards can be used as a payment method at checkout since eyeglass frames are an eligible expense. Check with your plan administrator for details.

We accept eligible frame returns within 2 days of delivery. Frames must be unworn, in original condition, and include all original packaging. Contact us before mailing a return. Prescription lenses and custom products are non-refundable except in cases of error or defect. If your order arrives damaged or incorrect, contact us as soon as possible and we will make it right. See our Shipping & Return Policy for complete details.

Virtual consultations are free online sessions where we help you find the perfect frames over video. To schedule, email bernadette@bcframes.com and we'll find a time that works for you. Virtual consultations are available to customers anywhere — you don't need to be local.

Concierge Eyewear Services are available in the Virginia Beach, VA area only. A $25 non-refundable deposit is required to book a Concierge appointment. If you purchase frames within 60 days of your appointment, B&C Frames will apply a credit to your account. See Book Concierge to schedule.

Frames-only orders are typically processed within 7–10 business days. Orders that include prescription lenses require 10–14 business days for lab processing. Shipping rates are calculated at checkout based on your location. We currently ship within the United States only. See our Shipping Information page for more details.

Yes, a credit card processing fee of 2.9% + $0.30 is added at checkout. This fee is charged by the credit card processor, not by B&C Frames.

Yes! All B&C Frames come with a 1-year warranty. If your frames have a manufacturing defect within the warranty period, contact us and we'll make it right.

Each frame listing includes the size in the format eye-bridge-temple (e.g., 52-17-140). The eye size is the lens width in mm, the bridge is the distance between lenses, and the temple is the arm length. If you're unsure, book a concierge appointment and we'll help you find the right fit!

Concierge Eyewear Services require a $25 non-refundable deposit. If you need to cancel, the deposit credit will remain in your B&C Frames account for 60 days from the date of cancellation and can be applied to future purchases. Virtual consultations are scheduled via email and can be rescheduled at any time.

No. Eyeglass frames are classified as medical devices and are not subject to sales tax.