Frequently Asked Questions

The price of frames listed on this site does not include lenses. When you are ready to have lenses filled, we can have your lenses fitted using our lab or you can take your frames to any optician or optical lab to have prescription or non-prescription lenses fitted. The final cost of frames and lenses will vary based on your selections.

At this time, we do not accept insurance directly. However, many FSA and HSA cards can be used as a payment method at checkout since eyeglass frames are an eligible expense. Check with your plan administrator for details.

We accept eligible frame returns within 2 days of delivery. Frames must be unworn, in original condition, and include all original packaging. Contact us before mailing a return. Prescription lenses and custom products are non-refundable except in cases of error or defect. If your order arrives damaged or incorrect, contact us as soon as possible and we will make it right. See our Shipping & Return Policy for complete details.

Virtual consultations are free online sessions where we help you find the perfect frames over video. To schedule, email bernadette@bcframes.com and we'll find a time that works for you. Virtual consultations are available to customers anywhere — you don't need to be local.

Concierge Eyewear Services are available in the Virginia Beach, VA area only. There is a $25 visit fee, paid when you book, which covers the cost of travelling to you. It is a charge for the visit itself and is not applied to the price of frames. See Book Concierge to schedule.

Frames-only orders are typically processed within 7–10 business days. Orders that include prescription lenses require 10–14 business days for lab processing. Shipping rates are calculated at checkout based on your location. We currently ship within the United States only. See our Shipping Information page for more details.

Yes, a credit card processing fee of 2.9% + $0.30 is added at checkout. This fee is charged by the credit card processor, not by B&C Frames.

Yes! All B&C Frames come with a 1-year warranty. If your frames have a manufacturing defect within the warranty period, contact us and we'll make it right.

Each frame listing includes the size in the format eye-bridge-temple (e.g., 52-17-140). The eye size is the lens width in mm, the bridge is the distance between lenses, and the temple is the arm length. If you're unsure, book a concierge appointment and we'll help you find the right fit!

Concierge appointments. Let us know at least 24 hours before your appointment and your $25 visit fee is refunded in full, within two business days — or carried over to a new date at no extra charge. For a 10am appointment, that means telling us by 10am the day before.

With less than 24 hours’ notice, or if we arrive and nobody is home, the fee is kept — the journey has already been made by then.

Virtual consultations are booked by email, carry no fee, and can be rescheduled at any time.

This applies to Concierge appointments booked from 15 October 2026. Anyone who booked before that date keeps the terms they were given at the time.

No. Eyeglass frames are classified as medical devices and are not subject to sales tax.