Effective Date: July 29, 2026
Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Contact information — name, email address, phone number, and shipping address when you place an order or book an appointment.
- Account information — if you sign in with Google or Microsoft, we receive your name and email from your account. We do not store your profile picture.
- Payment information — credit card and billing details are processed securely by Stripe. We never store your full card number on our servers.
- Usage data — we use Google Analytics to understand how visitors use our site (pages visited, time on site, device type). This data is anonymous and aggregated.
How We Use Your Information
- To process and fulfill your orders
- To schedule and confirm appointments
- To communicate with you about your order or appointment
- To improve our website and customer experience
- To comply with legal obligations
How We Protect Your Information
We take reasonable measures to protect your personal information, including:
- Secure payment processing through Stripe (PCI-DSS compliant)
- Encrypted data transmission
- Restricted access to personal data to authorized staff only
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Stripe — to process payments securely
- Google — for authentication (sign-in), analytics, and reCAPTCHA (spam/bot protection on appointment booking)
- Shipping carriers — to deliver your orders
Cookies
Our site uses cookies for essential functionality (keeping you signed in, remembering your cart) and analytics (Google Analytics). You can disable cookies in your browser settings, but some features may not work properly.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of marketing communications
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy, contact us at:
B&C Frames
2129 General Booth Blvd., Suite 215
Virginia Beach, VA 23455
(757) 663-6001
bernadette@bcframes.com
