Look Good. Feel Good. See Better.
At B&C Frames, we want you to love your eyewear. We carefully inspect every order before it is shipped to ensure your frames arrive in excellent condition.
Orders are processed and shipped as quickly as possible. Once your order ships, you will receive tracking information.
Shipping times may vary depending on your location and whether your order includes prescription lenses.
B&C Frames is not responsible for shipping delays caused by the carrier.
We accept eligible frame returns within 2 days of delivery.
To qualify for a return:
Please do not mail a return without contacting us first.
Once your return is approved, we will provide return instructions.
Because prescription lenses are made specifically for you, prescription lenses and other custom-made products are not refundable, except when B&C Frames made an error or the product is defective.
If your order arrives damaged or you receive the wrong item, please contact B&C Frames as soon as possible after delivery. We may request photographs so we can resolve the issue.
If the mistake was ours, B&C Frames will work with you to correct the order at no additional cost.
Customers are responsible for return shipping costs for standard returns or exchanges.
If B&C Frames made an error or you received a defective product, we will cover the appropriate return shipping cost.
Approved refunds will be issued after the returned merchandise has been received and inspected.
Original shipping charges are not refundable unless the return resulted from an error by B&C Frames.
Our goal is simple: quality eyewear, fair prices, and service you can trust.
If you have a problem with your order, please contact us. We will do our best to make it right.
B&C Frames
bernadette@bcframes.com
(757) 663-6001
